our frequently 
asked questions

IT’S NOT JUST A GAME!

Gaming is increasingly being realised in research and in practice as a valuable resource for providing psychological and social support to children and young people with medical conditions. TheRockinR has witnessed first-hand the positive impact gaming can have on the emotional wellbeing of children and young people. We have received feedback from staff, clinicians, parents, and many young patients. All demonstrate the overwhelmingly positive impact the Gaming Carts have had. Clinicians have expressed how Gaming Carts allow young people access to activities that remove them from the constraints and anxieties that often surround the hospital environment.

what do they cost?

As a registered charity, we endeavour to make our Medical Gaming Carts as cost-effective as possible. Any discounts, donations, or promotions we receive from our suppliers or sponsors reflect on the total cost. A complete Medical Gaming Cart is £1870 (we are not VAT registered). The total price does not include delivery. Please see the delivery information below for further details.

delivery

A team member from TheRockinR personally delivers our Gaming Carts. Full training and instruction will be given to staff on the day of delivery. Delivery is £0.25 per mile as a return journey to your hospital from our location in Wakefield, West Yorkshire. At times overnight accommodation and other motoring fees such as congestion charges, ultra-low emission zones, and toll fees may have to be factored into the delivery costs.

availability

Each Medical Gaming Cart is constructed and hand-built by TheRockinR team. We stock many of the components used to build Gaming Carts, enabling us to deliver and install Gaming Carts efficiently and quickly. In most cases, the delivery is within a two to three week period. If you have any questions about availability or delivery, please do not hesitate to contact us, we are more than happy to help.

purchase a cart

The hospital/ward can purchase a Medical Gaming Carts directly from ourselves, usually allocated from the hospital/ward/department budgets, or in most cases; the representative hospital charities can help? If you would like a fully detailed and transparent quotation, please fill out the form at the bottom of this page, be sure to include the hospital location as this will give actual delivery costs.

what do you get?

do we need wifi?

The simple answer is NO; all of the pre-installed games play without being connected to the internet; some hospitals choose not to join the Xbox console to the internet for safeguarding reasons. In many cases, hospitals do not have sufficient signal strength to gain substantial WIFI or internet access. That said, the Xbox console is a media centre, connecting to the internet will maximise its full potential, giving access to Netflix, Disney+, Amazon Prime video, IPlayer, ITV Hub, and much more. If possible, the best practice is to update the console and games at least once a month.

safeguarding & age restrictions

Safeguarding children and young patients is our utmost priority when using our gaming equipment. Most modern gaming consoles, handheld devices, and smartphones can connect to the internet. Restricting or limiting access to the internet has to be an option. In most cases, access is gained to the internet by a WIFI network passcode or password. However, in some hospitals, WIFI credits can be purchased, or users can log onto the internet by Google or Facebook personal login passwords. In these cases, the Microsoft Xbox console can be ‘Locked Down.’ Appropriate age restrictions settings limit the content from being viewed or accessed on the internet. Restricting content is not a difficult task; full training and instruction are available to all staff members.

cLEANING & iNFECTION cONTROL

The Medical Gaming Carts are durable and easy-to-clean. The exterior is composed of aluminium, high-grade plastic, and zinc-plated steel. Large smooth worksurface with an easy-to-clean design that promotes infection control. Most hospital-grade detergent wipes, diluted, non-abrasive, non-corrosive cleaning solutions can be used on the painted, polished, plastic, or metal surfaces. The gaming console, monitor, and wired/wireless controllers are high-grade plastic and non-porous. It is advised to thoroughly clean the controllers with a detergent wipe after every use. Cleaning recommendations for the medical cart can be viewed here.

can we get one donated?

We would love to donate a Medical Gaming Cart to everyone. Our goal is to eventually supply at least one Cart to every children’s and young persons ward throughout the UK. We have many individuals, groups, and organisations who are actively fundraising for TheRockinR. We also apply for many grants throughout the Uk. Some applications are successful, and most are not. Funding can also be extremely geographical. Many funders and trusts stipulate beneficiaries must be within a specific region or local area. If funds cannot be secured, or there are no available grants, we can add you to our waiting list. Please complete the form at the bottom of this page, ensuring we have all your relevant details. Should any funds or grants become available, we will contact your hospital/ward asap. However, we must reiterate, this method is not guaranteed to secure a Gaming Cart, and it may be a very long wait.

Fundraising for a Gaming Cart

We encourage all hospitals and wards to fundraise for a Cart actively. The ward/hospital can start a Gofundme, Just Giving campaign, or a simplistic ward/hospital collection. On completion of the required target, we can supply the Gaming Cart to your hospital/ward. For more information on fundraising, please click on the Get Involved button below.

need to contact us ?
Say Hello!

Should you have any questions, queries, or require any general information, please do not hesitate to contact us. Please complete the form in full. We’ll get back to you ASAP. Thank you.

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Contact Information

Mob. +44 (0) 7879 052552

Tel. +44 (0) 1924 211173

Registered Address

TheRockinR, 16 Sunnyhill Crescent,

Wrenthorpe, Wakefield, West Yorkshire,

WF2 0PR, United Kingdom.