Frequently Asked Questions

As a registered charity, we endeavour to make our Medical Gaming Carts as cost-effective as possible. Any discounts, donations, or sponsorships we receive from suppliers or sponsors are reflected in the total cost. Due to market price variations, the total cost of a Medical Gaming Cart may fluctuate. The price does not include delivery and VAT.

Xbox Series S 1TB – Medical Gaming Cart – £2,450.00 + VAT + Delivery

Nintendo Switch 2 – Medical Gaming Cart – £2,480.00 + VAT + Delivery

If we receive a Purchase Order or payment for a Gaming Cart without reference to a valid quotation, we cannot accept your order. To request a quotation, please contact us.

Are you a staff member at a hospital/hospice/charity who would like to purchase a Cart for your hospital?

If you want a fully detailed and transparent quotation, please complete the Contact Form. Be sure to include the type of Gaming Cart(s), how many there are and the hospital’s location, as this will give accurate delivery costs.

For more information on the ordering process and how to source the funds, please continue reading.

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Visit our Donate page to learn more about supporting TheRockinR!

(Please note that public fundraising will not be used to fund new Gaming Carts).

It is possible to pay via Credit Card through PayPal, but please be aware that this will incur extra charges enforced by PayPal. Upon request and with reference to a valid quotation, we will generate a PayPal invoice detailing the cost of your Gaming Cart and added fees (2.9% PayPal Fee + 30p Transaction Fee).

TheRockinR will not be held responsible for paying these additional charges, and we suggest you pay directly to avoid this.

Unfortunately, we no longer donate or give free Gaming Carts to Hospitals. Any funds we receive by fundraising or grants are used to support and sustain previously installed Gaming Carts. Theft, loss and accidental breakages are common occurrences within the medical environment. We aim to keep technology relevant and up to date, creating an enjoyable patient user experience for many years to come.

Each Medical Gaming Cart is constructed and hand-built by the TheRockinR team. We stock many components used to build Gaming Carts, enabling us to deliver and install Gaming Carts efficiently and quickly. In most cases, the delivery is within a one to two-week period. If you have any questions about availability or delivery, please do not hesitate to contact us; we are happy to help.

Jonny and Jess from TheRockinR personally deliver every Gaming Cart to ensure it arrives in perfect working condition. Staff receive full training and instruction on the day of delivery.

Delivery is £0.30 plus VAT per mile for a return journey to your hospital from our Wakefield, West Yorkshire location. Depending on your hospital’s location, overnight accommodation and other motoring fees, such as congestion charges, ultra-low emission / green zones, and toll fees, will be factored into the delivery cost.

Safeguarding children and young patients is our utmost priority when using our Gaming Carts. If an open network is available, most consoles, handheld devices, and smartphones can connect to the internet.

Click the link for TheRockinR’s Safeguarding Policy: TheRockinR – Console Security, Safeguarding and Age Restrictions (PDF)

The short answer is yes, an internet connection is essential for the Xbox Series S Gaming Cart.

All the pre-installed games play without being connected to the internet. However, as technology progresses and console gaming becomes even more interactive, Wi-Fi or an internet connection (through an ethernet port) is necessary to update both the Xbox console and the installed games.

When unsupervised, patients can uninstall the games that we download onto the console, and an internet connection is essential to bring them back. Connecting to the internet will also maximise the Xbox’s full potential, giving access to Netflix, Disney+, Amazon Prime Video, iPlayer, ITV Hub, and much more.

If you do not have a strong internet connection in your Ward/Department, we recommend the Nintendo Switch Gaming Cart, as it does not rely so heavily on an internet connection.

Unfortunately, we no longer offer customisation of the base sticker on our Gaming Carts.

As TheRockinR continues to grow, we are streamlining and standardising our processes to keep delivering Gaming Carts efficiently and sustainably. Custom, one-off sticker designs require additional design, approval, and production processes, so we can no longer offer them or make exceptions.

All TheRockinR Gaming Carts come with our standard TheRockinR branding.

Funders are welcome to add additional branding or sponsor stickers to the Gaming Cart once it has been delivered. However, we ask that existing RockinR branding not be removed or covered, as doing so may affect the cart’s warranty and the process of technical support.

Thank you for understanding and supporting our approach to keeping the Gaming Cart delivery process simple and consistent.

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People of all ages can enjoy Medical Gaming Carts. However, TheRockinR only provides age-appropriate games, the highest age rating being PEGI 12. We don’t personally install 18-rated games as we can never be sure if children will spectate or play on the Gaming Cart, and we do not want to cause offence to others.

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Unfortunately, we don’t include PlayStations in our Medical Gaming Carts. We only provide the latest console, and the PS5 will not physically fit inside the Cart. The Xbox and Nintendo Switch consoles also have a wider variety of age-appropriate games.

We can only support you with a stolen console if it was originally purchased from TheRockinR. We will need to know which console number is missing (e.g., R13) to determine whether we can potentially recover the Microsoft Account and all of the games loaded onto it.

Once you have this information, please contact us for a replacement console quotation and provide as many details as possible.

For more information, please click the link: TheRockinR – Stolen Consoles (PDF).

TheRockinR – Revamp Service (PDF)

The Medical Gaming Carts are durable and easy to clean. The exterior is composed of aluminium, high-grade plastic, and zinc-plated steel. The smooth worksurface has an easy-to-clean design that promotes infection control. Most hospital-grade detergent wipes can be used on painted, polished, plastic, or metal surfaces. The gaming console, monitor, and wired/wireless controllers are high-grade plastic and non-porous. We advise thoroughly cleaning the controllers with a detergent wipe after every use. Recommendations for cleaning the medical cart can be viewed here.

TheRockinR – Warranties & Maintenance (PDF)

We supply TheRockinR Gaming Carts with three wired controllers. Two are wired into your console, and one is a spare should you need to replace it.

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Unfortunately, our goods and services do not qualify for 0% VAT or VAT Exemption, and we cannot accept a VAT Relief/Exemption Certificate. TheRockinR Gaming Carts do not fit into the category of ‘goods for disabled people’ or ‘medical, veterinary or scientific equipment’.

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Unfortunately, there is no room for negotiation on the price of a Gaming Cart as it is already at the lowest it can be. The suppliers we work with provide most of the Gaming Cart components at a discounted price – as we are a non-profit, we pass the discount of these retail items straight on.

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Our quotes are only valid for 30 days due to constant variations in market price. The market price varies due to the continuous fluctuation of the components we use and fuel/accommodation fees depending on the location of the hospital.

Grants or Donations have funded some Gaming Carts in the past. Grants are often regional and come with many T’s & C’s. The funder will decide precisely how and where they will spend the funds.

TheRockinR will never favour one hospital over another, so we do not personally donate Gaming Carts. Instead, we use our public fundraising to support and maintain existing Gaming Carts.

Yes! We can fit your Nintendo Switch 2 console into a Gaming Cart, which is a great way to prevent theft. For example, a Nintendo Switch 2 Gaming Cart with at least 10 pre-loaded games costs £2,480.00 + VAT + Delivery. If you provide the console, we can deduct the retail cost of the Nintendo Switch 2 from the total on your quotation.

Please note that consoles not supplied directly by TheRockinR will not be covered by TheRockinR’s extended warranty.

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If you need assistance navigating your Gaming Monitor, please consult the appropriate manual:

• Iiyama 2445HSU Monitor Instruction Manual – click here to view.
• Philips 243V7 Monitor Instruction Manual – click here to view.
• AOC 24P2C LCD Monitor Instruction Manual – here to view.
• MSI Pro MP242 Monitor Instruction Manual – click here to view.

This is likely a HDMI issue. This can happen if the wires behind the monitor are knocked, causing a loose connection. Please ensure that the Gaming Cart is not plugged into the wall. Remove the HDMI cable from the back of the monitor and firmly wiggle it back in.

When we provide the Xbox console, we do not set a PIN.

If a patient has set up a PIN on the Xbox and you cannot access restricted console features, follow these steps:

1. Enter your Microsoft account password (provided in the A5 laminate pack) when prompted.
2. Select Make a new PIN.
3. Enter a new PIN, and then enter it again to confirm.

After setting a new PIN, you must disable the PIN option in the settings:

1. Press the Xbox button (Glowing X in the middle of the controller) to open the guide.
2. Go to Profile & system > Settings > Account > Sign-in, security & PIN > Delete my PIN.

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There have been times when Healthcare Professionals believe that their Xbox is not working correctly. These issues are usually down to the maintenance of the Xbox and can be solved very quickly with a solid internet connection. If this applies to you, please make sure you have checked the following:

Storage – Please ensure your Xbox storage does not exceed 96%. If there is not enough room for the games and apps installed, the Xbox will have difficulty loading games. If the Xbox’s storage is full, uninstall the least popular games on the console. (Please note, if you uninstall a game, don’t panic! It will not be gone forever. You can reinstall them at any time with a strong internet connection).

If you need help uninstalling games and apps, please watch this video.

If you need help reinstalling games, please watch this video.

Updates – Updating your Xbox is vital to keep it running fast and smoothly. An outdated Xbox is unhappy and may start to act up if it needs an update. Updating your Xbox requires a strong internet connection, and you must keep the plug intact while in the middle of an update. The speed of the update will depend on the strength of your internet connection. If you see a spinning circle on the screen and the update is not progressing, your internet connection is likely not strong enough.

If you need help updating your Xbox, please watch this video.

Power Issues – If your Xbox is not powering on whatsoever, the cause will most likely be the power cable. The orange power cable stretches up to 3m and can often be overstretched in a hospital environment when trying to reach certain areas. Please open your Medical Gaming Cart and check that the orange connector is firmly inside the back of the Xbox.

The above also applies to the Gaming Monitor. Please ensure that the HDMI Cable and Power Cable have a secure connection to the back of the screen and the back of the Xbox.

The Xbox asks for a security code as a protective measure because it thinks somebody could have stolen the console.

We receive the code via our email address or phone number and will send it to you immediately upon request.

Please only generate one code, as it can be confusing for us to link the correct code to the correct Xbox. Every time you generate a new code, the previous one expires.

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If your Gaming Cart is not turning on, the orange or white power cable has likely disconnected from the wiring underneath your console. The power cables we provide have a stretch of up to 3m, and if it stretches beyond this limit, it may disconnect.

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You’ll need to turn the Nintendo Switch off correctly (instead of putting it into Sleep Mode) to prevent it from running out of charge when undocked or unplugged.

Hold the circular power button for 3 seconds to turn the Nintendo Switch off. You can find the button on the top left of the console (next to the volume buttons). The power menu will appear on the screen; from here, click ‘Power Options’, followed by ‘Turn Off’.

The Nintendo Switch console will charge when you plug the Gaming Cart into the wall. When the Gaming Cart is unplugged and the Switch is in Sleep Mode, the console will use all its battery power until completely drained.