Frequently Asked Questions

As a registered charity, we endeavor to make our Medical Gaming Carts as cost-effective as possible. Any discounts, donations, or promotions we receive from suppliers or sponsorships reflect the total cost. Due to variations in market prices, the total cost of a Medical Gaming Cart may fluctuate. The price does not include delivery and VAT.

Xbox Series S 1TB – Medical Gaming Cart – £1995.00 + VAT + Delivery 

Nintendo Switch Medical Gaming Cart – £2170.00 + VAT + Delivery

If we receive a Purchase Order or payment for a Gaming Cart without reference to a valid quotation, we cannot accept your order. To request a quotation, please contact us.

Are you a staff member at a hospital/hospice/charity who would like to purchase a Cart for your hospital?

If you want a fully detailed and transparent quotation, please complete the Contact Form. Be sure to include the type of Gaming Cart(s), how many there are and the hospital’s location, as this will give accurate delivery costs.

For more information on the ordering process and how to source the funds, please continue reading.

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We encourage all individuals, groups, wards and hospitals to fundraise for TheRockinR. You can fundraise for a Gaming Cart, TheRockinR Revamp Service or help us support and maintain existing Medical Gaming Carts (theft and breakages are extremely common in the medical environment).

You could start a GoFundMe, Just Giving campaign, or a simplistic collection. You can fundraise in any way you’d like; our only rule is that you have fun doing it! Give us a shout if you need any fundraising supplies; we’re always happy to help in any way we can.

Please let us know if you plan to or are actively fundraising for TheRockinR. Pictures and updates are always massively appreciated, and with your consent, we would love to share them on our Socials!

After completing the required target and obtaining a valid quotation, we can supply the Gaming Cart or TheRockinR Revamp to your hospital/ward of choice. Any funds raised to support and maintain existing Medical Gaming Carts for hospitals will go directly to hospitals requiring replacement controllers or monitors.

For more information on fundraising, please visit our Donate page.

If you need further information or require a detailed and transparent quotation for your hospital of choice, please fill out our Contact Form, and we will get back to you as soon as possible. 

Thank you so much for your interest in supporting TheRockinR!

It is possible to pay via Credit Card through PayPal, but please be aware that this will incur extra charges enforced by PayPal. Upon request and with reference to a valid quotation, we will generate a PayPal invoice detailing the cost of your Gaming Cart and added fees (2.9% PayPal Fee + 30p Transaction Fee).

TheRockinR will not be held responsible for paying these additional charges, and we suggest you pay directly to avoid this.

Unfortunately, we no longer donate or give free Gaming Carts to Hospitals. Any funds we receive by fundraising or grants are used to support and sustain previously installed Gaming Carts. Theft, loss and accidental breakages are common occurrences within the medical environment. We aim to keep technology relevant and up to date, creating an enjoyable patient user experience for many years to come.

Each Medical Gaming Cart is constructed and hand-built by the TheRockinR team. We stock many components used to build Gaming Carts, enabling us to deliver and install Gaming Carts efficiently and quickly. In most cases, the delivery is within a one to two-week period. If you have any questions about availability or delivery, please do not hesitate to contact us; we are happy to help.

A team member from TheRockinR personally delivers our Gaming Carts. Full training and instruction will be given to staff on the day of delivery. Delivery is £0.30 plus VAT per mile as a return journey to your hospital from our Wakefield, West Yorkshire location. At times overnight accommodation and other motoring fees such as congestion charges, ultra-low emission / green zones, and toll fees may have to be factored into the delivery costs.

Safeguarding children and young patients is our utmost priority when using our gaming equipment. Most consoles, handheld devices, and smartphones can connect to the internet. Restricting or limiting access to the internet has to be an option. Every Microsoft Xbox Series S and Nintendo Switch console is aged restricted to 12 years. A password is required to override these security settings to view older content. Complete training and instruction are available to all staff members.

The short answer is yes, an internet connection is essential for the Xbox Series S Gaming Cart.

All the pre-installed games play without being connected to the internet. However, as technology progresses and console gaming becomes even more interactive, Wi-Fi or an internet connection (through an ethernet port) is necessary to update both the Xbox console and the installed games.

When unsupervised, patients can uninstall the games that we download onto the console, and an internet connection is essential to bring them back. Connecting to the internet will also maximise the Xbox’s full potential, giving access to Netflix, Disney+, Amazon Prime Video, iPlayer, ITV Hub, and much more.

If you do not have a strong internet connection in your Ward/Department, we recommend the Nintendo Switch Gaming Cart, as it does not rely so heavily on an internet connection.

Absolutely! However, we only provide age-appropriate games, the highest age rating being PEGI 15 on Adult Wards. We don’t offer 18-rated games as we can never be sure if children will get their hands on the cart. We also worry that the language/imagery from adult games would distract other patients; therefore, it is best to leave them out.

If 18-rated games are in high demand, the decision to supply them will fall to the hospital’s discretion and safeguarding policies. Purchasing games from the Microsoft Store and downloading them to the Gaming Cart is possible, but this would need to be done by the hospital.

Unfortunately, we don’t put PlayStations into our Medical Gaming Carts. We only provide the latest console, and the PS5 will not physically fit inside the Cart.

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Do you have one of our Gaming Carts, and all of your games are outdated? We offer a service called ‘TheRockinR Revamp, which costs £300 per console (inc. of VAT). If this is something that you’re interested in, you can always contact us in the future to arrange this. You don’t have to decide right away!

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The Medical Gaming Carts are durable and easy to clean. The exterior is composed of aluminium, high-grade plastic, and zinc-plated steel. The smooth worksurface has an easy-to-clean design that promotes infection control. Most hospital-grade detergent wipes can be used on painted, polished, plastic, or metal surfaces. The gaming console, monitor, and wired/wireless controllers are high-grade plastic and non-porous. We advise thoroughly cleaning the controllers with a detergent wipe after every use. Recommendations for cleaning the medical cart can be viewed here.

The Ergotron Medical Cart has a guarantee of five years.
The Phillips monitor comes with a three-year warranty.
The Xbox console comes with the standard 12 months of Microsoft warranty.

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In most cases, we support our Gaming Carts throughout the United Kingdom, even when deliberate damage is inflicted on the Gaming Cart, which sometimes happens.

We do not offer maintenance warranty contracts as this detracts from the ethics of the charity. We use the funds from fundraising or grants to support and sustain previously installed Gaming Carts. Theft, loss, and accidental breakages are common occurrences within the medical environment. We aim to keep technology relevant and up-to-date, creating an enjoyable patient user experience for many years.

So that you know, our Charitable funds are limited in supporting and sustaining existing Medical Gaming Carts. We rely heavily on donations from the general public, allowing us to offer a free service to the NHS.

Deliberate Damage

We reserve the right to refuse our free service if your Gaming Cart takes deliberate damage multiple times. Intentional damage due to neglect on numerous occasions will be chargeable.

Repeat Issues

If you are facing repeat issues due to not following our advice or maintaining your Xbox properly (and have already received our support for the issue in question), we reserve the right to charge for Royal Mail postage labels to obtain the console back. Depending on the complexity of the problem, a £50 charge may be necessary to restore your Xbox to its original state.

This covers the cost of Royal Mail return postage labels, packaging, and the time it takes to restore the console.

TheRockinR would never charge for a component that is faulty or fails within a time that we deem reasonable. It is crucial that your Gaming Carts work effectively and stand up to the test of time.

Stolen Consoles

If your Xbox or Nintendo Switch console goes missing due to leaving the Gaming Cart unlocked and unattended, TheRockinR cannot be held responsible for supplying a free replacement. The total cost of a new console will be chargeable.

We will charge an additional fee if the console needs re-wiring inside the Gaming Cart, as we must travel to your hospital to do this.

Unfortunately, our goods and services do not qualify for 0% VAT or VAT Exemption, and we cannot accept a VAT Relief/Exemption Certificate. TheRockinR Gaming Carts do not fit into the category of ‘goods for disabled people’ or ‘medical, veterinary or scientific equipment’.

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We use a standardised quote for all hospitals. Depending on the location of the hospital (e.g. Central London), additional fees are charged – such as a toll or a congestion charge. In some instances, we charge accommodation due to a round trip distance. We will charge for accommodation if your hospital is roughly four or more hours away (as a round trip).

If extra charges do not apply to your hospital, you will see a ‘0’ next to the cost on the quotation.

It is standard that every Medical Gaming Cart has a base cost, with an additional (mandatory) delivery fee of 30p per mile on top. Delivery varies depending on the hospital’s location to where we are based (in the North of England).

It is essential that TheRockinR personally deliver the Gaming Carts to ensure that they arrive in perfect condition. We provide a short training session to hospital staff explaining how to navigate the console and the information pack provided.

Unfortunately, there is no room for negotiation on the price of a Gaming Cart as it is already at the lowest it can be. The suppliers we work with provide most of the Gaming Cart components at a discounted price – as we are a non-profit, we pass the discount of these retail items straight on.

One Gaming Cart takes two full days to build and one day to deliver. To put it into perspective, if our Gaming Carts came at a retail cost, it would be £5,000+ for the Cart alone (this doesn’t include our time, ongoing support and the cost of replacement components).

Our quotes are only valid for 30 days due to constant variations in market price. The market price varies due to the continuous fluctuation of the components we use and fuel/accommodation fees depending on the location of the hospital.

Grants or Donations have funded some Gaming Carts in the past. Grants are often regional and come with many T’s & C’s. The funder will decide precisely how and where they will spend the funds.

TheRockinR will never favour one hospital over another, so we do not personally donate Gaming Carts. Instead, we use our public fundraising to support and maintain existing Gaming Carts.

Yes! We can fit your Nintendo Switch console into a Gaming Cart. We’ve done this before with a few hospitals, and it’s a great way to prevent them from getting stolen, as the Cart is lockable. A Nintendo Switch Gaming Cart with a minimum of 10 pre-loaded games costs £2,150.00 + VAT & Delivery. If you were to provide the Switch, we could remove £279.99 from the total cost of your quotation.

*If you didn’t purchase your Nintendo Switch from new, please note that Nintendo’s Warranty will not support it should anything go wrong.*

If you need assistance navigating your Gaming Monitor, please consult the appropriate manual:

• Philips 243V7 Monitor Instruction Manual – click here to view.
• MSI Pro MP242 Monitor Instruction Manual – click here to view.

When we provide the Xbox console, we do not set a PIN.

If a patient has set up a PIN on the Xbox and you cannot access restricted console features, follow these steps:

1. Enter your Microsoft account password (provided in the A5 laminate pack) when prompted.
2. Select Make a new PIN.
3. Enter a new PIN, and then enter it again to confirm.

After setting a new PIN, you must disable the PIN option in the settings:

1. Press the Xbox button (Glowing X in the middle of the controller) to open the guide.
2. Go to Profile & system > Settings > Account > Sign-in, security & PIN > Delete my PIN.

There have been times when Healthcare Professionals believe that their Xbox is not working correctly. These issues are usually down to the maintenance of the Xbox and can be solved very quickly with a solid internet connection. If this applies to you, please make sure you have checked the following:

Storage – Please ensure your Xbox storage does not exceed 96%. If there is not enough room for the games and apps installed, the Xbox will have difficulty loading games. If the Xbox’s storage is full, uninstall the least popular games on the console. (Please note, if you uninstall a game, don’t panic! It will not be gone forever. You can reinstall them at any time with a strong internet connection).

If you need help uninstalling games and apps, please watch this video.

If you need help reinstalling games, please watch this video.

Updates – Updating your Xbox is vital to keep it running fast and smoothly. An outdated Xbox is unhappy and may start to act up if it needs an update. Updating your Xbox requires a strong internet connection, and you must keep the plug intact while in the middle of an update. The speed of the update will depend on the strength of your internet connection. If you see a spinning circle on the screen and the update is not progressing, your internet connection is likely not strong enough.

If you need help updating your Xbox, please watch this video.

Power Issues – If your Xbox is not powering on whatsoever, the cause will most likely be the power cable. The orange power cable stretches up to 3m and can often be overstretched in a hospital environment when trying to reach certain areas. Please open your Medical Gaming Cart and check that the orange connector is firmly inside the back of the Xbox.

The above also applies to the Gaming Monitor. Please ensure that the HDMI Cable and Power Cable have a secure connection to the back of the screen and the back of the Xbox.

The Xbox asks for a security code as a protective measure because it thinks somebody could have stolen the console.

We receive the code via our email address or phone number and will send it to you immediately upon request.

Please only generate one code, as it can be confusing for us to link the correct code to the correct Xbox. Every time you generate a new code, the previous one expires.

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If your Gaming Cart is not turning on, the orange or white power cable has likely disconnected from the wiring underneath your console. The power cables we provide have a stretch of up to 3m, and if it stretches beyond this limit, it may disconnect.

Lift the console to access the wiring and plug the power cable back in. Just so you know, we have recently introduced a new modification to prevent this.

You’ll need to turn the Nintendo Switch off correctly (instead of putting it into Sleep Mode) to prevent it from running out of charge when undocked or unplugged.

Hold the circular power button for 3 seconds to turn the Nintendo Switch off. You can find the button on the top left of the console (next to the volume buttons). The power menu will appear on the screen; from here, click ‘Power Options’, followed by ‘Turn Off’.

The Nintendo Switch console will charge when you plug the Gaming Cart into the wall. When the Gaming Cart is unplugged, and the Switch is in Sleep Mode, the console will use all its battery power until completely drained.